Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of wear will not be accepted for return. If you have received a defective item, please contact us immediately for assistance.
Return Process
To initiate a return, you must send an email to [email protected] with your order number and a brief explanation of the reason for the return. We will review your request and provide you with instructions on how to proceed. Returns must be sent back to the address provided in our response. Please ensure that you follow the instructions carefully to avoid any issues with your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original purchase.
Non-Returnable Items
Certain items are non-returnable, including gift cards and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about our return policy before you buy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiry as soon as possible. Please allow up to 48 hours for a response, as we handle all customer communication via email only.